Privacy Policy

Introduction

Metropolitan Duct & Flue Cleaning Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metductsvc.com and use our chimney cleaning and maintenance services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule chimney cleaning or maintenance services
• Contact us via phone, email, or our website contact form
• Request quotes or estimates for our services
• Subscribe to our newsletter or promotional communications
• Leave reviews or testimonials about our services
• Apply for employment opportunities

Information We Collect May Include:

• Name, email address, phone number, and mailing address
• Property address where services will be performed
• Payment information (processed securely through third-party payment processors)
• Communication preferences and service history
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring website, pages you view, and the dates/times when you visit our site.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our chimney cleaning and maintenance services
• Processing payments and managing your service accounts
• Communicating with you about appointments, services, and customer support
• Sending you service-related notifications and updates
• Responding to your inquiries and providing customer service
• Improving our website and services based on your feedback
• Complying with legal obligations and protecting our rights
• Sending marketing communications (only with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use secure socket layer (SSL) encryption for sensitive information transmission and store personal information in encrypted databases with access controls.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

Website Analytics

We may use third-party analytics services to analyze website traffic and user behavior. These services may collect information about your visits to our website and other websites. We use this information to improve our website and services.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: